In 1999, GuestCheck was founded with one goal in mind: to help our clients improve their customer experience through data-driven mystery shopping programs. Whether through phone, written, or video mystery shopping, we provide objective, actionable results you can use to make meaningful business decisions.
GUEST EXPERIENCE MANAGEMENT | GuestCheck takes the guesswork out of your guest experience by helping you address those hard to quantify questions about your businesses. What percent of your employees are successful with an upsell? Are your customers being greeted when the walk through the door? How long does it take for their food to arrive, and is it prepared properly when it does? Without a mystery shopping program, these answers are rely on your gut feeling or word of mouth stories. Through our proprietary methods, we help you design a mystery shopping scorecard that will provide objective, qualitative data to answer these questions.
LOCATION LEVEL INSIGHTS | Each month, we complete thousands of mystery shops across the country and gather hundreds of thousands of data points. Whether we’re evaluating wait times and employee behaviors, or doing quick spot checks of product merchandising, we can help you identify areas for improvement in both your people and processes at the location level.
REAL TIME, ACTIONABLE DATA | GuestCheck can help you not only gather the data, but also use it to develop employee coaching and training programs that come full circle. With our decades of best practices, we work with your managers to teach them how to integrate mystery shopping results into their daily processes to make sure your customer experience improves.
Choosing the right mystery shopping program is important. With two decades of experience and industry-leading services, GuestCheck will help create a custom approach to customer experience management.
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