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Customer satisfaction is directly linked to success

– GuestCheck monitors your guest experience

  • It costs three to five times as much to attract new guests than to retain existing ones *

  • Previous guests strongly influence others by word of mouth recommendation *

  • Companies that have more satisfied guests experience higher guest loyalty **

  • Companies with higher guest loyalty, perform better financially compared to their competition **

* Conlon et al., 2004, p. 434, **Gilbert et al., 2006, 298